Refund & Resolution Policy

At My Meds Shop, customer satisfaction is important to us. If you receive a damaged, incorrect, or missing product, please contact us within 48 hours of delivery.

Important Requirement for Claims

To process any refund, replacement, or resolution request, customers must record a clear unboxing video starting from the sealed package opening. This video is mandatory for verification of:

  • Incorrect products
  • Damaged items
  • Missing items
  • Tampered packages

Claims submitted without a proper unboxing video may not be eligible for refund or replacement approval.

Eligible Refund & Replacement Cases

Refunds or replacements may be approved after verification in cases including:

  • Wrong product delivered
  • Product damaged during transit
  • Missing item in order
  • Package received in tampered condition

Non-Eligible Cases

Refunds or returns may not be accepted for:

  • Incorrect orders placed by the customer
  • Products already opened or used
  • Claims raised without sufficient proof
  • Delayed claims beyond the reporting window

Verification & Processing

All claims are reviewed by our support team before approval. Once approved, refunds are processed to the original payment method within 5–10 business days.

For assistance, contact: mymedssolutions@gmail.com

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